2021 Booking Conditions
30% non-refundable but flexible deposit in the case of a national local lockdown or Government restriction with 72 hour cancellation period for all new bookings (excluding the period 10 July to 06 Sept 2021).
30% non-refundable but flexible deposit in the case of a national local lockdown or Government restriction with seven day cancellation period for all new bookings from 10 July to 06 Sept 2021.
Saturday nights will have a minimum two night stay restriction in place.
2021 Cancellation Policy
For individual reservations we will charge an additional 90% of the quoted rate for the entire stay for any cancellations within 72 hours of arrival. Group bookings are defined as five or more rooms.
For group bookings, we will charge 90% of the total of the rooms cancelled within 14 days of arrival. Any deposits relating to any group rooms cancelled will be non-refundable nor transferrable to another room in the group.
No refunds will be given for failing to take up any component included in the price of your holiday, including meals.
Please note that rates vary depending on the day of the week and the hotel’s occupancy levels. Rates include VAT at the prevailing rate on the date the service is provided. Rates are per room, per night, based on two adults sharing a room. Interconnecting room rates are for a pair of rooms, per night for up to two adults.
Children stay for free
Children up to the age of 16 stay for free in their parent’s room – subject to the suitability of the room to take extra beds. Rates are inclusive of breakfast for two adults and children staying in the same room. Children’s meals including breakfast are charged as taken on our special breaks.
Single occupancy of a double/twin room
A discount of £15 applies for single occupancy on a bed and breakfast basis, and £50 on a dinner, bed and breakfast basis.
Dogs stay for £15 per night
Should you wish to bring your dog with you, there will be a supplement of £15 per dog, per night. Please note that not all bedrooms are suitable for dogs and therefore this option is strictly subject to availability and must be booked in advance. Please note we can only accept a maximum of two dogs per room.
You will be required to show payment card used to pay your deposit upon check-in. If the same card cannot be presented on check in the Reception team may need to refund the original charge and re-take the accommodation charges from a new card.
Luxury Family Hotels requires all guests to provide a valid credit or debit card upon check-in. The hotel will pre-authorise this card for the full room rate (unless room rate paid in advance) plus £50 per night per room for any additional charges which you may incur during your stay.
Please note that the card you use to guarantee your reservation on-line or over the phone will be automatically pre-authorised upon check-in, so we recommend that you don't use a debit card unless you intend to settle the balance on departure with the same card. If you do use an alternative payment method, the pre-authorisation can take up to 10 days to release, depending on your card issuer.