Call to book: 0208 0765555

Booking Conditions

A 30% non-refundable deposit (50% during summer school holidays and festive season) will be taken at the time of booking. The deposit can be transferred to an alternative date in case of a national lockdown or government restriction.

Offers and Breaks carry their own individual terms and conditions, which will be specified at the time of booking.

Many Saturday nights will have a two night stay requirement. Bank holiday weekends have a three night requirement.

Cancellation Policy

Notification of cancellation must be received in advance of your stay to avoid a charge for the balance of the stay. 14 days' notice is required for stays during school holidays (09th July to 04th September 2021 or 08th July to 09th September 2022). 7 days' notice is required at all other times (excluding the festive season). 

Notification of cancellation over the Festive period must be received by 01st December to avoid a charge for the balance of the stay.

Group bookings of 5 rooms or more have their own cancellation policy which will be advised at the time of booking.

Bedroom Rates

Please note that bedroom rates vary on a daily basis depending on the day of the week and time of year. Rates include VAT at the prevailing rate on the date the service is provided.  Rates are per room, per night, based on two adults sharing a room. Interconnecting room rates are for a pair of rooms, per night for up to two adults.

Children stay for free

Children up to the age of 16 stay for free in their parent’s room – subject to the suitability of the room to take extra beds. Rates are inclusive of breakfast for two adults and children staying in the same room. Children’s meals including breakfast are charged as taken on our special breaks.

Single occupancy of a double/twin room

A discount of £15 applies for single occupancy on a bed and breakfast basis, and £50 on a dinner, bed and breakfast basis.

Dogs stay for £15 per night

Should you wish to bring your dog with you, there will be a supplement of £15 per dog, per night. Please note that not all bedrooms are suitable for dogs and therefore this option is strictly subject to availability and must be booked in advance. Please note we can only accept a maximum of two dogs per room.

Check-In

You will be required to show the payment card used at the time of booking upon arrival at the hotel. If the same card cannot be presented on check-in the Reception team may need to refund the original payment and re-take the accommodation charges from a new card.

Luxury Family Hotels requires all guests to provide a valid credit or debit card upon check-in. The hotel will take payment from this card for the balance of the room rate (excluding the advance deposit paid), any additional charges which you may incur during your stay should be settled on departure.